Job no longer available.click here for other job
Customer Life-Cycle Management Specialist 402
| Job Type | Full Time |
|---|---|
| Job Function | Marketing |
| Position Level | Senior Executive |
| Year of Experience | < 2 years |
| Qualification | Bachelor's Degree |
| Preferred Gender | Any Gender |
| Age | 18 - 50 year old |
| Working Day | 5-day work/week |
| Working Hour | Office Hour |
| Location | Phnom Penh |
| Contract Duration | month |
| Posted Date | 26 Apr 2024 |
- Marketing ,
- English,
The CLM team is the revenue growth engine for Smart Axiata, housed within marketing. The nature of the work is inter-disciplinary, a combination of understanding advanced analytics, customer segmentation, marketing strategy and company’s positioning.
Get to know the role
The role is a balance of using data analysis to gain actionable insights (customer segmentation, churn analysis, incentive optimization) and working cross functionally to drive campaigns execution.
Design campaigns based on retention / monetization plans identified with objective to reduce churn rate & increasing demand
Assist CLM Manager to develop relevant retention / monetization campaigns & initiatives based on customers’ usage behavior (developing hypothesis, validating potential demand, developing business case and designing offers)
Execute and manage campaigns launched end-to-end, focusing on process automation
Monitor & track campaigns performance to ensure campaign effectiveness
Ensure post campaign diagnosis is done to evaluate campaign and to ensure continuous learnings for future campaigns
Assist CLM manager in day-to-day CLM operations
Get to know the role
The role is a balance of using data analysis to gain actionable insights (customer segmentation, churn analysis, incentive optimization) and working cross functionally to drive campaigns execution.
Design campaigns based on retention / monetization plans identified with objective to reduce churn rate & increasing demand
Assist CLM Manager to develop relevant retention / monetization campaigns & initiatives based on customers’ usage behavior (developing hypothesis, validating potential demand, developing business case and designing offers)
Execute and manage campaigns launched end-to-end, focusing on process automation
Monitor & track campaigns performance to ensure campaign effectiveness
Ensure post campaign diagnosis is done to evaluate campaign and to ensure continuous learnings for future campaigns
Assist CLM manager in day-to-day CLM operations
Bachelor’s degree in Marketing, Business, Economics, Finance, Analytics or relevant fields
Young graduates with <2 years’ work experience
Analytical with the passion of translating customers’ insights to impact via personalized campaigns
Strong ownership to lead end-to-end project management
Abilities in planning, prioritizing and organizing work effectively within a team
Open outlook, ready to embrace unfamiliar challenges to get things done
Young graduates with <2 years’ work experience
Analytical with the passion of translating customers’ insights to impact via personalized campaigns
Strong ownership to lead end-to-end project management
Abilities in planning, prioritizing and organizing work effectively within a team
Open outlook, ready to embrace unfamiliar challenges to get things done
| Company Name | Smart Axiata |
|---|---|
| Industry | Telecomunication |
| Location | No464 A, Monivong Blvd, Sangkat Tonlebasac, Khan Chamkarmoan, Phnom Penh,Phnom Penh |
| Contact Person | |
| Contact Number | 010202652 |
| Contact Email | jobs@smart.com.kh |
Other jobs you may interested
Marketing Supervisor 500$-1000$ @ Senior Executive
OSTRO BISTRO & LOUNGE
$501 - $1000 USD
Phnom Penh
